TERMS & CONDITIONS
Terms of booking & booking deposit
By placing a booking with us, you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.
To place a booking with us the lead guest must be at least eighteen (18) years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third-party visitors are only allowed access at our express permission.
All guests agree to respect the privacy and peace of all other staying guests, neighbors and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honoring this agreement or causing a disturbance / nuisance to other guests, neighbors or the owners.
Check-in & check-out
Guests can check-in and check-out by the times stated below:
- Check-in: after 15:00 pm and before 21:00 pm on the day of arrival. The cost for a late check-in is € 25,-.
- Check-out: before 11:00 am on the day of departure. (Late check-out, until 14:00 pm, upon request and with a cost of € 30,-.)
At all times, we ask you to notify us in advance about the estimated time of your arrival. The hotel does not have a 24-hour reception desk.
WiFi, fair & appropriate usage policy
Villa Naranja offers free WiFi in all its rooms and in the communal areas. Guests accept to use this access to the Internet fairly and appropriately.
The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.
Damages & lost property
We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimize damage and associated costs. Lost keys will incur a replacement charge per key.
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of one month. While we will make our best efforts to reunite lost property with their owners, we accept no responsibility in replacing lost items and we encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.
Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is nowhere allowed inside the accommodation.
Pets & service dogs
We do not accept pets throughout the accommodation, except for service dogs.
Guests accept that they park their vehicles at their own risk.
Your personal details & privacy
We are required to keep a register of guests over the age of eighteen (18) who stay with us. This includes: full name and nationality, passport and/or identity card number, place of issue of passport and/or identity card and date of birth.
You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.
To secure any booking, we require a deposit to be paid in advance. The deposit amount is 100% of the total booking. Deposit payments must be 'cleared funds' before a booking can be confirmed. Deposits are only refundable under the conditions set-out here within.
Payments can be made online using debit / credit card as well as by digital bank transfer, cheque or cash deposit. Any charges raised against us by our banks for handling dishonored cheques, bank transfers or any other payments must be reimbursed by the lead guest within seven days of any request to do so.
Our right to cancellation
We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.
Cancellation, returned deposit & non-arrival conditions
Guest who need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions:
* Cancellation made 15 days or more in advance of arrival date = Full deposit refund
* Cancellation made 14 days to 48 hours of arrival date = 50% of deposit refund
* Cancellation made 48 hours or less of arrival date = No refund issued, full amount of booking due.
Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.
In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment that has already been made.